Get in Touch With Us
You must be 21 or older to gamble in New York. If gambling is causing you harm, call 1-800-GAMBLER or New York's HOPEline at 1-877-8-HOPENY (1-877-846-7369). Both are free and confidential.
Who you are contacting and what we can help with
New York Online Casinos is an independent comparison site. We research and review online casino operators for readers in New York and write about how they compare on bonuses, banking, games, mobile play and trustworthiness. We are not a casino, and we do not hold player accounts or money.
The site does not currently list a public email address or phone number on this page, so we will not guess at one. Use the contact form or contact link in the site header or footer, if one is shown. If you cannot find one, check that the page has fully loaded and try again later.
Reasons to write to us
- Corrections: You may have spotted an outdated bonus, a wrong term or a broken link. Tell us which page and which detail. Our facts were last checked on Sep 30, 2026, and operator terms can change without notice.
- Questions about a review: You can ask how we reached a ranking or what a rating covers. Our ratings are editorial assessments. They are not customer review scores.
- Feedback and topic ideas: Tell us what you would like compared, such as banking, withdrawal limits or mobile play.
- Business or partnership enquiries: Introduce your organization and say what you have in mind. We may earn commission from some operators we list. Commission does not decide rankings, and we will not trade editorial position for payment.
What we cannot do
Some requests fall outside what we can handle. Being clear about this should save you time.
| If your issue is… | Who to contact |
|---|---|
| A deposit, withdrawal, bonus or account problem | The operator's own support team. We cannot access accounts or reverse transactions. |
| A dispute with a casino | Start with the operator's complaints process. Keep screenshots and dates. For legal questions, consult a qualified professional. |
| Gambling feeling out of control | 1-800-GAMBLER or HOPEline at 1-877-8-HOPENY. |
| A correction to something we published | Us. We want to hear about it. |
What to include in your message
- The page address or the name of the operator you are asking about.
- What you think is wrong, or what you want to know.
- The date you saw the information, and a screenshot if you have one.
- Never send passwords, card numbers, full ID documents or other sensitive details. We will never ask for them.
What to expect after you write
A member of our editorial team reads messages. We cannot promise a reply time, and we may not be able to answer every request. Corrections that we can verify will be made to the relevant page.
A note on legality in New York
Online sports betting is regulated in New York, but online casino gaming is not. Some operators on our lists accept US players from offshore, and their availability, licensing and legal standing can differ from what you might expect. Verify the terms and your own eligibility before you register anywhere, and consult a professional if you need legal or tax advice. For more on alternative-licensed sites, see our page on non-GamStop casinos, though note that page is not specific to New York rules.
Play safely
Gambling always carries the risk of losing money, and no bonus or strategy changes that. Only play with money you can afford to lose. Use deposit limits, time-outs and self-exclusion tools where offered, and never chase losses. Adults 21 and over only.
- National helpline: 1-800-GAMBLER
- New York HOPEline: 1-877-8-HOPENY (1-877-846-7369)